Customer Service

Our Products


All of our products are individually handmade and hand-painted in Mexico by skillful artisans. Therefore, each piece is unique and may vary slightly from the picture on our website. 

No two items are identical, and the customer needs to be aware of this when placing an order. 

Shipping and Delivery


Standard shipping is FREE within the Continental United States, and can take 5-10 business days from the receipt of order and payment until the order arrives, depending on location. Expedited shipping is available for an extra fee, just contact us after placing an order to arrange and pay for any expedited services. 

If you wish to ship an item out of the Continental U.S., then please call 


Ordering and Payments


Use our e-Commerce shopping cart to place your secure order. You can pay for your merchandise with a credit/debit card via or PayPal through our automated shopping cart checkout system. No account registration is required. Name and email address information is the only data stored for future notifications. 

All prices are listed in U.S. American dollars ($).

Returns and Replacements


Talavera Pottery Store strives to deliver exceptional customer service to provide the best customer satisfaction. We inspect every product thoroughly before packaging and shipments. All sales are accompanied with a 10-day money back guarantee. 

If you are not satisfied with your purchase, within the ten days of receipt, you can ship the item back to us at your expense. You will receive a full refund of your purchase price LESS the shipping cost. In this event, please give us a call at 877-246-1673, or email us ( to obtain a Return Authorization Number (RAN). Once you receive your RAN, please pack your package in the same way you received it and mail it to: 

The Talavera Pottery Store

25370 Zemel Road

Punta Gorda, FL 33950 

If you refuse delivery of your item, you will be charged shipping costs both ways. 

If you received your item, but it was damaged or broken, please see the Damaged/Broken Items section on this page. 

Damaged or Broken Items


First: If applicable, upon arrival of the shipment, all the visible damages to the shipping box should be noted with the carrier representative at the time of delivery. Also, if any items in the shipment box are in fact damaged/broken, it should be noted on the delivery receipt, if possible. 

Second: In all cases, save the broken item and its packaging as they were received, this is necessary for carrier inspection (if required). 

Third: Contact us via email or phone within three business days of receiving your order and explain the problem. We will replace the item or credit you for your loss provided that you meet the specifications above.

Pricing and Wholesale


We have a 100% customer satisfaction guarantee regarding our products, prices, and service. We are confident that we can provide you with the highest quality products, the best prices, and the most exceptional customer service in the industry.

 If for any reason you find our products, prices and customer service unsatisfactory, then we encourage you to reach out to us to ensure that we can address the problem as soon as possible. If you have suggestions for improvement, we appreciate that feedback. 

Yes, we do provide to wholesalers. Please email us at for a catalog and price list. Be sure to include: your name, company, address, phone number, and tax id number.